Shipping policy
Processing Time
Orders are processed and handed to our shipping carrier the same business day they are placed, provided the order comes in before our daily cutoff time of 14:00 PST. Orders placed after the daily cutoff, or on a weekend or holiday, may not be processed until the next business day.
Transit Time
Once your order ships, please allow up to the transit window shown on the product page and at checkout for delivery. This is our longest realistic transit estimate, not an average. As of September 1, 2026, our estimated transit window is 6-10 days, with an average of 8 days.
Delivery estimates are estimates only. Occasionally, factors outside our control—including carrier delays, severe weather, customs processing, or other disruptions—can push delivery past the estimated window. If your order is significantly delayed, contact us at trytevara@gmail.com and we'll help track it down.
Shipping Costs
Shipping costs, including any free-shipping threshold currently in effect, are calculated and displayed at checkout before you complete your purchase.
Order Tracking
You'll receive a shipping confirmation email with tracking information as soon as your order ships. If you haven't received tracking within a few days of placing your order, check your spam folder or contact us at trytevara@gmail.com.
Lost, Stolen or Damaged in Transit
If you added Package Protection to your order, a lost, stolen, or transit-damaged package is covered for a free replacement—contact us at trytevara@gmail.com with your order number and we'll take care of it.
If you did not add Package Protection, we're still happy to help you file a claim with the carrier, but we cannot guarantee a free replacement or refund for packages confirmed delivered by the carrier's tracking, lost after delivery, or lost/damaged in transit without Package Protection.
Address Accuracy
Please double-check your shipping address before completing checkout. We are not responsible for orders delayed, misdelivered, or returned to sender due to an incomplete or incorrect address provided at checkout. If a package is returned to us for this reason, we'll contact you to arrange reshipment, and additional shipping costs may apply.
Order Changes
Because orders are processed quickly, we may not be able to change or cancel an order once it's been submitted to our fulfillment process. Contact us at trytevara@gmail.com as soon as possible if you need to make a change, and we'll do our best to help before it ships.
Questions
Reach us any time at trytevara@gmail.com